At Bee Bliss, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines the procedures and conditions for returning items and receiving refunds.
1. Returns
Eligibility:
- Items must be returned within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
- A receipt or proof of purchase is required for all returns.
Non-returnable items:
- Perishable goods such as food products (unless they arrive damaged or defective).
- Gift cards.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
2. Return Process
To initiate a return:
- Contact us at info.beebliss@gmail.com with your order number and details about the product you wish to return.
- Once your return is approved, you will receive instructions on how to send your item back to us.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refunds
Once your return is received and inspected:
- We will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or missing refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at info.beebliss@gmail.com.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info.beebliss@gmail.com with your order number and details about the product you wish to exchange.
5. Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order. Provide your order number, details of the damage or defect, and any photos if possible.
- We will arrange for a replacement or a refund as per your preference.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Bee Bliss
Email: info.beebliss@gmail.com
Phone: 9716259459
Address:
Flat No.4, Chameli Market,
Panchwati Extension,
Ghaziabad (U.P.), 201001